On Being Full of Shit

volcano-eruptionA hot eruption of Bitchmeme has happened over the past few days starting when TechCrunch wrote a story about Last.fm sending its listener data to the RIAA supposedly to find out what naughty children had obtained the new U2 album early. Such a story obviously was followed by a shit storm of outrage including people canceling Last.fm accounts. The only problem? It wasn’t true.

And Last.fm made that very clear on its blog with a post titled “Techcrunch are full of shit.” Ouch.

Even though I can’t seem to disassociate that title from “All your base are belong to us,” it has stirred up the classic discussion about sources in the age of fast publishing on the web.

TechCrunch’s Erick Schonfeld had one second-hand source on the story. He tried for a few hours to get a confirmation or denial from Last.fm, but ended up with a bland, almost no-comment type statement, so he ran the story as a rumor. Of course, even when you run a story as a rumor, it’s problematic. You basically get three types of people who will read this story.

1) Those who read it as a rumor and think it’s interesting, but realize it’s just a rumor.

2) Those who read it as a rumor, but convince themselves it’s true and get all worked up.

3) Those who don’t really read the story and assume it’s completely true.

That last category is the group of people I lovingly refer to as “idiots” — and regular readers will know my strong feeling that unfortunately the Internet is full of them. And because they are such a large part of the Internet, stories spread and morph like a game of “telephone” on steroids. And thus, we get people canceling Last.fm accounts, and talk of lawsuits starting.

It’d be nice if we could banish all idiots from the Internet. But unfortunately, that’s impossible, they outnumber us — greatly.

So the easy thing to say would be, just don’t publish that kind of stuff at all. But that’s easier said than done. Love it or hate it, this is not your parent’s world of journalism. A lot of information is simply coming in too quickly and too hot to sit on it for too long — because if you do, someone else is sure to get it, and believe me, someone else is going to run it.

Should TechCrunch be held to a higher standard because of its size? Maybe. Any rumor they run will amplify that game of telephone quickly. But it’s still a results-oriented business and TC, like other blogs gain and maintain credibility by breaking stories. A bad miss like this will hurt them temporarily, but they’ve probably had many more situations like this where the information turned out to be true, and so they got accolades for it. Duncan Riley (a former TechCrunch writer) makes some good points on this as well.

But I’m also not going to say that TC is blameless here. Schonfeld made a judgement call to run the story as a rumor, but this is a bit different than running something like a product rumor story because this is a pretty damning against the company in question. If the story were true, Last.fm as we know it, might have been finished, or at the very least would have lost a lot of users. So this was a big deal — and is a big deal story worthy of getting more than one source?

I bet if you polled a selection of blogs, it would be close to 50/50 in terms of who would run such a story and who wouldn’t. Like all Bitchmemes, this is a case where it’s not black and white.

But back to the larger overall issue — again, it’s a nice thought that everyone will slow down and not run rumors unless they’re 100% confirmed true, but that has never been the case, and it will never be the case. And now, in the age of Twitter, I think we’re unfortunately just going to have to be skeptical about pretty much everything we read.

I’m sure we’ll hear more about how situations like this prove blogging sucks and blah blah blah. But, as Mathew Ingram notes, no less than the New York Times has gotten in trouble for the same type of thing. As I said, the world has changed.

And that’s not a bad thing. Assuming you’re not one of the idiots of the Internet, blogging and other fast message tools provide you a truly awesome way to get more information, faster than has ever been possible in human history.

I’m not going to lie, just as an observer, I wouldn’t trade the speed for more accuracy. Would you?

  • adam jackson
    I am tired of bloggers who put question marks in their blog titles. It's not right. If you have to add a question mark, then it shouldn't be published no matter how many people read. I wrote about it last week.

    http://blog.adam-jackson.net/2009/01/29/blogs-wit...
  • I'd like to add a 4th category, or at least a modifier to the 3rd, "idiots" category. Reality is, people on the web skim. I can't tell you how many times I've seen people pass along an article when it's clear they never made it past the title. I can't say I'm blameless here, either. Most of us who follow way too many blogs have developed a methodical way of parsing information quickly, and tools like google reader, complete with keyboard shortcuts and article formatting (or twitter with the title front and center, link and substance secondary) make it really easy to do this.

    As a content publisher, how do you capture the interest of someone who gives you a half-second of their time? Simple, you write a sensationalist headline, and publish fast and first. But if that headline gives the wrong impression about the legitimacy of the article's substance, as was true in the TechCrunch/Last.fm/RIAA case, the risk of it spreading like wildfire without a complete read is fairly great. Some people thrive on twitter by passing along information first (just as many publishers do in regard to the blog content itself).

    I think this is more of a vicious cycle than anything else, but I do think the onus is on the content publishers, at the end of the day. The consequence of publishing entries quickly with dubious legitimacy is ultimately going to be a reduced overall opinion of the blog as a source of accurate information.

    ps. you're one of my fave bloggers, here and on VB. I swear I actually read your shit ;)
  • Yeah Lena, and I skim too obviously, but if you skim and share something with a strong opinion about it based on something you haven't read, then you're back in the 3rd category (not you of course, just in general :) )
  • Yeah I completely agree with that. It's downright irritating, mostly. I've unfollowed a few people who were repeat offenders (fondly referred to as the impassioned illiterate :P) on twitter.

    Curious sidenote, I think this is the first link I've clicked through from you that _wasn't_ on VB. Sensitive subject?
  • The takeaway from all this is that you can game TC with a juicy negative rumor if the company in question doesn't quickly and categorically deny it. That's always been the downside of single-anonymous-source stories (which is why many of us don't publish them in the first place).

    This didn't start as a rumor or a game of telephone--the excerpt from the tip that TC posted is very specific. "I heard from an irate friend who works at CBS that last.fm recently provided the RIAA with a giant dump of user data to track down people who are scrobbling unreleased tracks. As word spread numerous employees at last.fm were up in arms..."

    That's either true or it isn't, but either way, someone is knowingly misleading TC. It'd be nice if TC actually did some reporting to find out what really happened instead of just posting quotes from both sides and using lots of question marks, but that'd probably involve outing their source, and I get why they'd be reluctant to do that.
  • Yeah I know this didn't start in the game of telephone, but the main problem is that it STARTED that game -- a game which a lot of people play when TechCrunch is involved. I don't know TC's rumor or sourcing policy, so I won't go into that, but yeah, it obviously would have been good to get another source or some kind of firm answer here, but more than just TC are guilty of doing that in the past, and it's not so black and white is all I'm saying. (though, as I said above, this was a really bad case.)
  • While I know what you mean, I don't agree with that. Sometimes those make for some damn provocative titles, and sometimes blog posts really do ask questions. There's a lot of reasons why I think they're acceptable, your problem isn't really with the title, it's with publishing rumors.
  • You're right. my post is aimed at unverified rumors. I don't say TechCrunch is too big to post rumors. I think every blog should avoid rumors unless they're a "rumor site" like Macrumors.com.
  • While for some things I agree, for most things I still don't agree. Rumors, as long as they're clearly stated as such, are quite often some of the best facilitators of conversation. And I know more than a few startups who have added new features/services based on such conversations. But just in case, I can start VBrumors :)
  • toto
    The big issue with Techcrunch is that they prefer to publish quickly rather to wait 1 or 2 days to verify the information. A shame.
  • toto
    Also the big issue is that some journalist working for newspapers write this information. And there is no follow up and/or correction...
  • A couple of weeks ago I had the chance to speak quickly with a rapidly leaving the stage Tom DeFrank (of 8 POTUS coverage fame). So, I asked Tom DeFrank about PDA style reporting, Twitter, and other first to market approaches to news where you connect people with story in near real time. After only the slightest of pauses, he said that without an editor the speed of news comes at the cost of vetting - it is "bad" for news. He appeared to indicate that without the editor, you really don't have anything you can really trust and it can get very messy.

    Obviously, DeFrank's trade for these many years has a higher set of stakes than most for a larger group of people. He is old school and has been in the business longer than (pick your cliche) most that report today online. Yet, I find myself coming back to question if a TechCrunch or anyone hired into a primarily web medium has any obligation to be vetted. Or, if like anything on the Interweb: Trust but verify as one of his favorite POTUS would say.

    TechCrunch isn't a trusted news source for me and others I am sure. I enjoy reading TechCrunch from time to time and leaving comments but it isn't the same thing as the hope or expectation of a journalism schooled, ethically disclosed, and all around scoop hungry stable of crack reporters. See also: Stephen Glass for obvious caveats to even those hopes and expectations.

    One thing that made me think a bit more and reflect was that Mike Arrington is out of town right? I think and Sarah Lacy is filling in -- but I don't know if that extends to any co-editorial controls that might have otherwise been in place had Mike Arrington walked on the shop floor when all this went down at TechCrunch. This must be what it is like living in interesting times.

    There are co-editors according to the TechCrunch about page (who knows?) which always made me wonder if it took a quorum to hit the publish button. I'm just a firm believer that when you are running a skeleton crew it is much easier for things to get sloppy, deviate from path, or experience variation from the normal quality of output.
  • Thanks you for the nice post
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