On Those Microsoft Ads

ms_lauren3_wideweb__470x3380Apple 2.0’s Philip Elmer-DeWitt asks the question today, “Is the Apple press falling into Microsoft’s trap?” The thought is that Microsoft is doing exactly what it needs to do in riling up Mac fans with its new odd commercials that don’t even mention Microsoft product, but instead point out how you can get PCs cheaper than Macs.

Perhaps that’s the case, but remember, the Seinfeld/Gates ads also riled everyone up. It’s a great marketing tactic to rile everyone up and get them talking about your brand. But it’s still a tactic. One that ultimately means nothing if you can’t deliver on the product side.

I’ve said it before, I’ll say it now and I’ll say it again: At the end of the day, all that matters is the product.

Microsoft is attempting to use the poor economy to convince buyers that they’re better off spending less money on a product. That’s certainly a compelling argument to a lot of people right now. But it never addresses that the competing product may be better. And that a lot of people are willing to pay for what they see is a better product.

And that speaks to the larger problem Microsoft continues to have going forward. Economies go up and down, but if you keep the focus on making a great product, that’s a winning proposition. The fact of the matter is that in general terms, Macs have always been more expensive than PCs, but that hasn’t stopped a lot of people from switching. And while a poor economy may slow that, eventually the economy will improve, and the trend will continue.

Microsoft needs to focus on making a better product — a product that sells itself. It should not have to rely on convincing people that they should buy their product simply because it’s cheaper. Microsoft doesn’t even have anything to do with that cheapness. And while I haven’t used the machine in question, it looks as if the machine Microsoft is so proud of Giampaolo for buying, is actually kind of a junky one.

Giampaolo said battery life was important to him, yet he chose a computer that seems to have a real-life use time of less than 2 hours. That’s awful. It’s also 7.3 pounds. Again, awful. And, while he complained that Macs were all about aesthetics, a MacBook actually has a peak transfer rate that’s twice as fast as the HP he ended up picking, as AppleInsider points out — among several other poor performance decisions made with that machine. Of course, Giampaolo wanted a system with good performance. But did he really get one? The saying, “you get what you pay for,” exists for a reason.

But I’m getting off topic — what really matters in terms of Microsoft and Apple in all of this is the operating system. Something which, again, Microsoft does not address at all in these commercials. I use Apple computers partially because they are solid machines (especially the new unibody MacBooks), but overwhelmingly it’s due to OS X.

When I bought my first Mac five years ago, Macs from a hardware perspective, kind of sucked. I had an iBook G4, which was much slower than my top-of-the-line Dell laptop. But despite the Dell’s speed, something funny started happening — I started using the iBook more and more, until eventually I wasn’t using the faster machine at all. This was all due to OS X being leaps and bounds better than Windows XP.

Apple has since corrected its hardware issues, switching to Intel chips and greatly improving performance across the board. And that, mixed with OS X, is a no-brainer. Microsoft, meanwhile, made an operating system (Vista), that is generally considered to be worse than its previous one (one that is now 8 years old).

I’ve been using Windows 7 for a couple months to test it out, and it is much better than Vista. But it still is not as good as OS X. And that’s a problem for Microsoft. It may be good enough to stop some people from jumping the Windows ship right now, but “good enough” is not a winning long term proposition.

I suspect that Microsoft will release it sometime this summer, a lot of people will praise it as being much better than Vista (like I just did), but then the hype will subside, the economy will improve, and people will continue switching to Macs.

The next version of OS X, Snow Leopard, is due shortly as well, and the emphasis there is said to be on performance. While Microsoft was busy building a piece of software to better compete with OS X Leopard, I bet that Apple was doing its own thing, and will release a product that will start to pull away from Windows machines in terms of performance.

And then Apple will come out with some sort of netbook/tablet, running Snow Leopard, and it will suck any remaining hype right out of Windows 7 (at least on the consumer side — which is exactly who Microsoft is targeting with these new ads).

The point of all this is that Microsoft may have succeeded in the goal of setting a “trap” for Mac fans to fall into. But ultimately, that doesn’t really mean anything. And it may succeed short-term in betting on a shitty economy to help push a product that uses its product. But that’s not a winning strategy long-term.

Tactics come and go. In the end, all that matters is the product. All that matters is the product. All that matters is the product. Create a better one, not a diversion.

  • Microsoft has been creating a product that sells itself. Windows has made huge sales on almost non-existent advertising until very recently. It was only Apple's major ad campaign that attacked the Windows image that allowed them to cut in as fast and as deep as they have into Windows market share. Before that the Apple market share for OSX was (relatively) minimal. Up until very recently Microsoft maintained a large market share with almost no advertising.

    Apple has been wining market share based on their intangibles (the cool factor), not their OS. Whatever the quality of either OS, the numbers say that ad campaigns based on something other than the OS work.

    Arguably Apple is the poster child for the idea that image is everything. The iPod is the best example in this, while I wouldn't argue OS quality, the iPod has been high in price and low in features/quality (iTunes is not a plus and similarly priced players tend to have a better/more features) but they maintain a lion's share of the market because of their advertising campaign.
  • Having spent a few weeks with a Mac now, I'm loving it more and more. That being said, used and old, it cost me more than a new shiny Dell which would outperform it in any aspect. Apple products are things of desire. They are priced that way and are aimed towards certain people. There's nothing wrong with that.
    The quality thing hasn't been much of an issue in years. iPods break all the time, they are notorious for being extremely unreliable products, but they are nice and elegant. The lower range Macs are really embarrassing, yet they have high resale value (no one would ever think about selling a 3 year old PC).
    Mac may be ahead of the game when it comes to operating systems (strange, because that's supposed to be Microsoft's domain), but does the price tag still justify it?
  • really good post, I really liked the multiple angle look at hardware and os - I came to look at your blog due to I seen that you were moving to tc and I wanted to see your writing style and I think you will be a great addition to the techcrunch team!

    good luck for the future
    paul
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