On Keeping It Real

picture-41The easiest thing in the world of blogging is writing a fluff piece. I could do it for just about anything without having to even look at a product or use a service. Just give me a press release or some basic info and I’ll be fine. And the person behind the product/service will be fine too because they’ll appreciate the positive coverage regardless of if I actually used it. And most readers will be fine too — content to read another boring, bland post. It’s running through the motions — and it’s easy as hell. But it’s so lame.

I bring this up because I’ve been thinking about this a bit recently. With my new gig, the size of the potential audience for my words has gone up considerably. On one hand, that’s awesome. On the other, that’s scary as hell. It’s scary only because I hate being bland, and so I’m going to say what I’m thinking. And given the bigger audience, I know that’s more likely to piss some people and companies off.

Take today for example — I wrote a piece ripping what I consider to be a pretty weak search strategy on the consumer end by Yahoo. I did this after the company invited me to their relatively small press event. I would hope they don’t expect that to automatically ensure positive coverage or platitudes, but I do wonder if they think I’m just a total dick now? I hope not, I think I’m a fairly nice guy. But I highly doubt they see things from my perspective and so they’re undoubtedly at least a little pissed off.

But here’s how it should be seen: If I rip your company, it’s nothing personal, I’m just giving my honest opinion on something. Certainly not everyone will agree with me, but undoubtedly some people will. And me speaking on behalf of that portion and unmasking what may be issues, should be viewed as a good thing. If I’m thinking it, someone else is likely thinking it, and there’s no point is pussy-footing around issues.

It’s human nature to want positive feedback. To want yes men and gladhandery. But I would imagine it’s much more beneficial to your company to get the opposite. For someone to tell you something like it really is — or at least, how they really perceive it. And that’s what I do.

It may not earn me a lot of favors from companies, and may make me seem like kind of a dick. But my responsibility it to keep it real with the readers. I do this everytime I rip Microsoft, even though some of my best friends work there. I do this when I rip Comcast, even though I know that will not help my cable getting fixed. And I’ll continue to do this. Because it’s really the essence of why I do what I do.

  • people won't think you're a dick and will think you're honest if what you say rings true. also, if what you say rings true over a period of time. so you may have to risk them thinking you're a dick NOW in order for them to trust you and think you're an honest guy in the long run with an opinion that can be trusted and cannot be swayed by stupid press things. here's to hoping you remain honest and dick-seeming for the time-being if that means you will prove yourself un-dickly and REAL, you know, for real for real.
  • Ha ha, well put. Hear, hear.
  • I wrote about keeping it real also but in a different context as my partner thinks I'm too involved with social media, the real-time web and the stream instead of the real world ha! I trust your opinion and enjoy reading your thoughts on products and services! Keep it real :)
  • Being perceived as someone who is genuine and unabashedly honest takes time. I admittedly am still in the phase where half the people have no idea what I am talking about generally...and still consider me a dick to a certain extent. Wishing you luck on the "realness" journey...even when you are already there.
  • Thanks for keeping it real for those of us who rely on folks like you to do so. Sometimes it may not feel rewarding, but remember then, there are those of us out there who prefer an honest evaluation. We want to be assured we'll get that from our trusted sources, like you. This means, on occasion, we may also become disappointed by your posts, because we wanted that particular software to be 'the one that did it all right.'

    However, I can tell you, in advance of reading that ripping post, that is not the case with Yahoo, as I personally continue to be disappointed with many things they do! So really appreciate someone else - who they may hear - telling them what they are doing wrong! So, thank you in advance. Gotta go now, and read that ripping review...
  • Dick. Just kidding. People also like to be told that they are naughty! ;) That can go too far, of course. I have crossed that line for sure but day in and day out just tell it like ya see it and people will continue to love you!
  • I am kind of a dick, but hopefully not for my writing.
  • Amen
  • JonathanJoseph
    Actually, I was noticing that since moving to Techcrunch you are not only regularly cranking out posts but that they have been nothing but meaty, insightful and appropriately direct. And the Yahoo post was right on...I am sure Arrington loves that you are calling it as it should be.
  • Thanks Jonathan, appreciate it.
  • Providing quality feedback that is both constructive, actionable, and concise is an art that I believe is a work in progress throughout your entire life. I have learned a lot recently how to do it both verbally in person, and in email - both difficult. Doing it in a public setting can add another layer of complexity. You are serving two masters as both readers who need to understand how much you know about the product, and potential company owners who want to one day explain things to you. Philosophically it seems possible to create a generic benchmark to always score people against, but in practice I have found this close to impossible (and people hate comparisons)
  • This may be hard to conceive for startups, but critical reviews, especially if they have specific suggestions for improving the product, can actually help companies make better products.

    The first review of our product by a major blog about a year ago wasn't glowing, but after we got over the initial shock of someone "calling our baby ugly", we stepped back, analyzed the suggested improvements and implemented them - and their next review was positive. In his follow up post, the blogger wrote:

    "Surprisingly, and this doesn’t happen often in this business, the negative points I brought up in my review were taken to heart and incorporated in further features in the app."

    Thankfully, the majority of our reviews have been positive, but it's the critical ones we spend the most time discussing internally. For the record, we prefer positive reviews ;)
  • This is a good point to make. When I wrote for TC, I also felt the uneasiness of criticizing companies that had just invited me to a pleasant PR event, given me a free lunch, and showered me with smiles. The same thing happens, to a more limited extent, when you get off the phone with the CEO of a company and you really like the guy and his enthusiasm for his product, but you have serious reservations about it.

    There were certainly times when I held back a bit on how critical I was about companies, because I couldn't help but sympathize with the people behind them and want to avoid disappointing them after they had been so nice (this, btw, happens more often with smaller companies because they are generally more personal with their PR relations. a part of you also wants to see them succeed, unlike with Borg-like super companies that have already tasted success).

    I regret the times I held back, however, because ultimately these people are so nice and accommodating to the media because they are trying to get good coverage. It's their job. It's nothing personal. If they like you as a person, it doesn't affect how they treat you, since they decided to treat you as they treat their best friend before they even met you. If you give them good coverage and it's undeserved, you've been duped, no matter how much you've hurt the feelings of that innocent engineer who has been toiling away for months to launch a product.

    So, it's vital that editorialists and journalists alike have the ability to rise above the *means* by which they obtained their information and report on them as independently from those circumstances as possible. This is impossible to do 100%, even 70%. But if you don't try to distance yourself, then you're just eating out of companies' hands and you might as well be employed by them. Dan Lyons is perhaps the most vocal proponent of this view.

    BTW, same thing goes for writing bad things about companies that have treated you badly. There's a similar temptation, just in the opposite direction, and it's only slightly less dangerous to the profession. You're also less likely to be called out for it, because people question negative opinions less often than they question positive ones (especially when they are directed towards the usual suspects. *cough* microsoft *cough* yahoo *cough*).
  • Real good stuff Mark. But you already know that because I just told you that as you're sitting 5 feet away from me right now.
  • Creepy
  • Self-disclosure cuts both ways
    Spare me.

    Mark: tell us about your decision to bash Earthcomber in your so-called 'fair and balanced" article about Earthcomber suing Loopt, and later Techcrunch. Your pal in Australia told several people that you didn't even write the story yourself--and if you did--you were under the boss' orders.

    That blew up in your face, and you were left holding the bag--as the named author--which ultimately led to your departure from Techcrunch.

    Like the two of you, I am a reporter--although with a capital R--and I can smell conflict of interest and self-dealing a mile away. It's on BOTH your shoes. And what makes me laugh is when it's presented to you upfront.

    Generally, you tend to run away from the messager, rather than respond to the message--as unpleasant is it may be.

    Which of course, makes your posts about "fair and balanced' that much more pathetic.
  • Nick Valuy
    Dude, this is exactly what you do with your Twitter posts on TC. How can u now see this? You are now a laughingstock of many. When Twitter fad passes and it will you will lose your job at TC.
  • Oh my god, you're exactly right!
  • Self-disclosure cuts both ways
    Why do you remain on the Masthead of Venturebeat, after you've left to join Techcrunch?

    You hold yourself up as a beakon of fairness and self-disclosure, so feel free to answer the question.
  • Nice post thnx
  • People also like to be told that they are naughty! ;) That can go too far, of course. I have crossed that line for sure but day in and day out just tell it like ya see it and people will continue to love you!
  • Some good points raised in that post. Will be back to check for more.

    Cheers
    good-jobs.org, jewelryreview.net
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