We’ll be around in fifty years. We have a unique role to play for customers.
Best Buy CEO Hubert Joly, when asked by Walt Mossberg if the company would be around in five years.
I’d bet that it’s highly unlikely that Best Buy exists in ten years — at least not in the current form with those massive stores. But overall, Joly’s tone about wanting to serve the customer seems right.
People who are checking things off the list all the time might look like they’re getting stuff done but they’re not getting the big stuff done.