Dan Frommer lays out why we should stop bitching about AT&T throttling its users. Some of the points are fair — essentially, AT&T is a company that needs to make money in order to survive — but it overlooks something fundamental: AT&T are the ones that offered the unlimited plans in the first place. If they didn’t know that would be a problem down the road, they’re idiots.
It’s true that nothing in your unlimited contract guarantees the fastest speeds possible, but let’s be honest: that’s what customers were expecting when they signed those contracts. You know it. I know it. AT&T knows it.
Now they’re in the position where they’re punishing their best customers, which is never a good idea.
It sucks that AT&T is so bad at maintaining its network. I’ve long since switched over to Verizon and their (3G) network is great (though slightly slower at peak speeds — but nothing like AT&T’s throttling speeds). Yes, AT&T is particularly bad in cities like San Francisco and New York, but it’s constantly rated behind Verizon nationwide as well.
AT&T is essentially throwing their customers under the bus for their own ineptitude. The company lost money last quarter, but that was mostly related to their giant fuck-up in trying (and failing) to acquire T-Mobile. Normally, this is a profitable company. They just want to be more profitable (yes, like all companies do).
People are mad and complaining because the way AT&T has handled all of this is pretty inexcusable. They just look like greedy buffoons as a result.