One more link to Michal Lev-Ram’s story on Samsung for Fortune to highlight this tidbit:
In the late 1960s Samsung officially entered the electronics business. In the early years the company was known for cheap televisions and air conditioners. That all changed in 1995, when its chairman (and the elder Lee’s son), Kun-Hee Lee, paid a momentous visit to the company’s plant in Gumi, a factory town in south-central Korea. Legend has it that the younger Lee had sent out the company’s newest mobile phones as New Year’s presents and was horrified when word came back that they didn’t work. Later, at Gumi, he made a giant heap of the factory’s entire inventory and had it set on fire.
That’s how you send a message. It reminds me of this Steve Jobs quote:
When I got back here in 1997, I was looking for more room, and I found an archive of old Macs and other stuff. I said, ‘Get it away!’ and I shipped all that shit off to Stanford. If you look backward in this business, you’ll be crushed. You have to look forward.