Charlie Kindel writing for The Tech Block, attempting to answer Horace Dediu’s: Why doesn’t anybody copy Apple?:
I assert there’s something else that makes Apple is unique amongst it’s (asymmetric) competitors (e.g. Google, MS, Samsung):
It only focuses on one customer: The Consumer.
In my experience, the behaviors and culture of an organization (large or small) that focuses on the Consumer as a customer is diametrically incompatible with the behaviors and culture of an organization that focuses on Business as a customer.
“I fight for the users.”