Despite entering their username and password, the AT&T system would take them to another user account.

If this is true, alongside the colossal fuck-up that has been the iPhone 4 pre-order, and given the recent iPad info leak incident, and given that, you know, AT&T just doesn’t work most of the time, Apple seriously needs to rip-up the exclusivity agreement and move its device to other carriers ASAP.

AT&T is far too big of a liability in just about every regard now. Apple is a company that prides itself on customer experience — and yet they’ve tethered themselves indefinitely to a company that is perhaps the biggest customer nightmare of all time.