Tony Schwartz:

Many retailers, for example, seek to save money by understaffing. The result is rushed, overworked and mistake-prone employees and higher turnover, which leads to unhappy, antagonized customers. The counterintuitive solution, Ms. Ton says, is to increase “slack” — meaning to have more employees available than are absolutely required at any given time of day.

QuikTrip, in contrast with most of its competitors, purposely overstaffs stores so that they can accommodate employees with emergencies or who are sick or on vacation. The result is happier employees and better-served customers. Ms. Ton cites one study of a 500-store retailer that found that every additional $1 spent on employee salaries resulted in an increase of anywhere from $4 to $28 in sales.

Funny that.

  1. artstrength reblogged this from stillbuildingabetterme
  2. seerofnightvale reblogged this from stillbuildingabetterme
  3. stillbuildingabetterme reblogged this from parislemon and added:
    It really works. Despite what many would have you believe.
  4. pblakelawson reblogged this from parislemon
  5. spindizzily reblogged this from arrodynamic
  6. fondli reblogged this from linguacrypta
  7. bitcy reblogged this from roguecnidarian
  8. arrodynamic reblogged this from roguecnidarian
  9. roguecnidarian reblogged this from parislemon
  10. carlbgood reblogged this from parislemon and added:
    walmart would not exist without foodstamps. — cbg
  11. notnecessarilyshindlerslist reblogged this from xxmarykinsxx
  12. whatdapint reblogged this from parislemon and added:
    I love me some Quicktrip. The best service, cleanest bathrooms, and greatest selection of food/drink.
  13. xxmarykinsxx reblogged this from ketaminekarate
  14. hyperrrmouse reblogged this from kosmosxipo
  15. paulnatland reblogged this from parislemon
  16. postblogism reblogged this from parislemon and added:
    Yep. In 50 years time cost-cutting at the expense of employee welfare and happiness, will be looked upon as archaic as...
  17. chobr reblogged this from parislemon and added:
    Who wants to bet this also applies to programmers at large companies?
  18. inkdifferent reblogged this from parislemon
  19. chrisdps reblogged this from parislemon and added:
    This sounds like common sense, but - as most of us know all too well - common sense isn’t really all that common.
  20. paperairplanemob reblogged this from parislemon and added:
    QuikTrip just invaded Greenville in a big way and I’m continually impressed by how clean and well-stocked the stores...
  21. mygifttohumanity reblogged this from parislemon
  22. ebartz reblogged this from parislemon
  23. dmadison59 reblogged this from parislemon and added:
    Funny that, indeed.
  24. enoti reblogged this from parislemon
  25. auxiliarystopgap reblogged this from parislemon and added:
    Amen.