#firmware

penllawen
penllawen:

So to recap:

"Please don’t update unless you’re using ePrint." (I am trying to set up ePrint. It fails with a generic error message that the Internet suggests is fixable via a firmware upgrade.)
"There is a serious problem." (No explanation of problem.)
"HP is working on a fix." (Dated SEVEN MONTHS AGO.)
And the “live support” link goes to a premium service because of course it does.
This is the worst thing in the world.

Undecided if this says more about the state of HP or the state of printers.

penllawen:

So to recap:

  • "Please don’t update unless you’re using ePrint." (I am trying to set up ePrint. It fails with a generic error message that the Internet suggests is fixable via a firmware upgrade.)
  • "There is a serious problem." (No explanation of problem.)
  • "HP is working on a fix." (Dated SEVEN MONTHS AGO.)
  • And the “live support” link goes to a premium service because of course it does.

This is the worst thing in the world.

Undecided if this says more about the state of HP or the state of printers.